Terms and Conditions
1.0 Delivery Covid Times: There may be delays due to our workforce being limited due to Covid or delays with NZ Post (courier) for the same reason. If you buy from our shop, you agree to this and accept that you may not get your jewellery within 10 - 15 working days. Your jewellery will only be made once we have received your payment and personalised details. Items take approximately 10 - 15 working days from payment to make due to orders. Please note: On occasion it may take a couple more days due to heavy orders. - (Christmas orders may take longer if not ordered by the Christmas dead line date - shown at the top of the page leading up to Christmas) We aim to deliver all orders to the below destinations in the times shown below:(this does not include production time) Once your jewellery has been made it will be sent.New Zealand - (non-signature) courier 1 -2 working days - Rural delivery can take up to 3 - 4 working days If your package is lost and the tracking shows it has been delivered, you must contact us within a week so we can contact NZ Post. If you contact us after this time, it will be harder to find your item and you will need to follow this up with NZ Post. We take no responsibility for your jewellery once it has been placed into the couriers hands . 2.0 Returns Policy/Warranty2.1 Contracts for the sale of goods which have been personalised with customer's own details cannot be cancelled. 2.2 Due to your jewellery being personalised, returns, refunds and exchanges are not possible except where we have made an error or there is a defect, therefore jewellery must be returned to us within 7 working days of receipt of delivery, provided they are returned to us in the original condition.
It is the responsibility of the customer to double-check to ensure that all personalised details and spelling is correct.
2.3 No refunds on personalised items or if the item is late. 2.4 All jewellery items are guaranteed for 6 months. - Normal wear and tear cover only.
3.0 Payment3.1 All prices are currently listed in NZD currency.3.2 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery of your order.3.3 The payment charge is made at the point of the online payment being accepted. Our acceptance of an order takes place when the order is charged to your credit card, at which point the purchase contract will be made.3.4 We accept, VISA, Mastercard, American Express. All online credit and debit card payments are processed through PayPal, Afterpay and Stripe.