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Frequently Asked Questions
ORDERING
Q: How long will it take to make my personalised jewellery?A: Items take approximately 10 - 15 working days from payment to make due to orders. On occasion it may take a couple more days due to heavy orders and popular gift seasons e.g: Valentines Day, Mothers Day or Christmas. Q: How do I let you know what name/engraving I want for my personalised jewellery?A: Whoops you missed the comment box at check out to personalise your order? .. not to worry. Simply e-mail us the name or engraving to: sales@tabithajewellery.co.nz or fill out this form here. Please make sure all spelling is correct.
Q: Can I get extra engraving or extra parts added after receiving my pendant?A: Sorry no, we do not offer that service.
Q: How will my jewellery be packaged?A: In a beautiful black velvet jewellery bag or gift box.
SHIPPING
Q: Do you ship Worldwide?A: No.. we ship within New Zealand only. If you're outside of New Zealand and you want to buy personalised jewellery as a gift for someone in New Zealand, please e-mail us the postal address once you have made your order or type it in the comment box at time of check out. sales@tabithajewellery.co.nz
Q: How much for shipping within New Zealand?A: Free Shipping - Nationwide Q: How long will shipping take?A: New Zealand, Nationwide Non-Signature CourierTarget 1 working day for main city addresses1 - 3 working days for rural addresses(does not include production time) - re ordering above Q: Can we combine Shipping?A: Yes Q: If I pay extra, will that speed up my order?A: Sorry no, all our orders are special to us ..so you can't jump the queue.
Q: Will my item be ready for Christmas?A: Only if orders and payments are made before the date on the home page during December.. we can not guarantee your item will be ready in time for Christmas after that date due to the Christmas rush. PAYMENT
Q: What are you payment options? * Internet bankingAccount name: Tabitha JewelleryBranch: WestpacAccount Number: 03 0866 0455479 000
* Credit Card - Paypal * Credit Card - Powered by Stripe * Afterpay - Shop Now, Pay Later GST is inluded in our prices.
JEWELLERY CARE - MATERIALS
Q: Will Sterling Silver tarnish (change colour)?A: Yes it will sooner or later. It depends on person's body acid, weather conditions (humidity), how often you wear it and if you swim or shower with the jewellery. Lotion, perfume also speed up tarnishing. Go to your local supermarket and purchase a silver cleaning cloth or liquid and it will come up like new. If you have tin foil and baking soda at home, watch the video below with instructions on how to clean the tarnish off your jewellery. Q: How does tarnishing happen? A: Sterling silver becomes black because of hydrogen sulfide (sulfur), a substance that occurs in the air. When sterling silver comes into contact with it, a chemical reaction takes place and a black layer is formed. (solid gold jewellery does not tarnish) Q: Can I wear gold plated jewellery everyday, will it wear off?A: Yes gold plated jewellery will eventually wear off. Even if you're dealing with a thick plating, the interaction of the metal with the skin and perspiration will cause it to fade. You can help maintain it by not wearing every day, while working out, swimming etc. Even body spray/perfumes can speed up the process.
Q: What is the difference between 9ct and 14ct gold?A: Different carats are identified by a percentage of pure gold in a particular alloy/metal.
9ct gold is 38% pure gold14ct gold is 58% pure gold18ct gold is 75% pure gold22ct is 92% pure gold
14ct has good strength and good colour too. It can be more expensive than 9ct but less than 18ct. For the extra money you would pay for 14ct against 9ct as it is far outweighed by the benefits of using it. It acts and looks more like 18ct than 9ct and it's hard to tell the difference between it and 18ct when looking at it on face value.The other metals are mixed in with the gold to give the piece hardness so it lasts longer. Pure gold is very soft and will wear quickly and isn't very strong, especially for jewellery pieces that are worn. Chain Information:SIZE Q: I don't know what chain size to choose for my necklace?A: Name Necklace Chain Guide: For children 4-13, please order 14 inch (35 cm) chains. For teens and average sized adults wanting below collar bone length, please order 16 inch (40 cm)For mid chest length, fuller necks, please order 18 inch (45 cm)For large people, or a longer necklace (just above breast) Please order longer 20 inch (50cm) chains or 22 inches (55cm) You can choose from our cable adjustable chains with 2" (5cm) extension or thin box chains. 14ct solid gold necklaces come with thin box chains only that are not adjustable. The chain length does not include the name plate. View at the bottom of the page chain length guide. Q: What will my chain look like?A: When you view the design you like, click on pictures. We have pictures and a chain guide to help you. Q: Are the 14ct gold chains adjustable as well?A: Sorry no, the chains are 14ct box design with a clasp. You can choose 14", 16" or 18". View pictures when you choose your design.
OTHER LANGUAGES
Q: Can I personalise my necklace in other languages?A: We can personalise your order with any language as long as you send us an example of the writing and letters. E-mail us your sample to: sales@tabithajewellery.co.nz
Q: How long will it take to make my personalised jewellery?A: Items take approximately 10 - 15 working days from payment to make due to orders. On occasion it may take a couple more days due to heavy orders and popular gift seasons e.g: Valentines Day, Mothers Day or Christmas. Q: How do I let you know what name/engraving I want for my personalised jewellery?A: Whoops you missed the comment box at check out to personalise your order? .. not to worry. Simply e-mail us the name or engraving to: sales@tabithajewellery.co.nz or fill out this form here. Please make sure all spelling is correct.
Q: Can I get extra engraving or extra parts added after receiving my pendant?A: Sorry no, we do not offer that service.
Q: How will my jewellery be packaged?A: In a beautiful black velvet jewellery bag or gift box.
SHIPPING
Q: Do you ship Worldwide?A: No.. we ship within New Zealand only. If you're outside of New Zealand and you want to buy personalised jewellery as a gift for someone in New Zealand, please e-mail us the postal address once you have made your order or type it in the comment box at time of check out. sales@tabithajewellery.co.nz
Q: How much for shipping within New Zealand?A: Free Shipping - Nationwide Q: How long will shipping take?A: New Zealand, Nationwide Non-Signature CourierTarget 1 working day for main city addresses1 - 3 working days for rural addresses(does not include production time) - re ordering above Q: Can we combine Shipping?A: Yes Q: If I pay extra, will that speed up my order?A: Sorry no, all our orders are special to us ..so you can't jump the queue.
Q: Will my item be ready for Christmas?A: Only if orders and payments are made before the date on the home page during December.. we can not guarantee your item will be ready in time for Christmas after that date due to the Christmas rush. PAYMENT
Q: What are you payment options? * Internet bankingAccount name: Tabitha JewelleryBranch: WestpacAccount Number: 03 0866 0455479 000
* Credit Card - Paypal * Credit Card - Powered by Stripe * Afterpay - Shop Now, Pay Later GST is inluded in our prices.
JEWELLERY CARE - MATERIALS
Q: Will Sterling Silver tarnish (change colour)?A: Yes it will sooner or later. It depends on person's body acid, weather conditions (humidity), how often you wear it and if you swim or shower with the jewellery. Lotion, perfume also speed up tarnishing. Go to your local supermarket and purchase a silver cleaning cloth or liquid and it will come up like new. If you have tin foil and baking soda at home, watch the video below with instructions on how to clean the tarnish off your jewellery. Q: How does tarnishing happen? A: Sterling silver becomes black because of hydrogen sulfide (sulfur), a substance that occurs in the air. When sterling silver comes into contact with it, a chemical reaction takes place and a black layer is formed. (solid gold jewellery does not tarnish) Q: Can I wear gold plated jewellery everyday, will it wear off?A: Yes gold plated jewellery will eventually wear off. Even if you're dealing with a thick plating, the interaction of the metal with the skin and perspiration will cause it to fade. You can help maintain it by not wearing every day, while working out, swimming etc. Even body spray/perfumes can speed up the process.
Q: What is the difference between 9ct and 14ct gold?A: Different carats are identified by a percentage of pure gold in a particular alloy/metal.
9ct gold is 38% pure gold14ct gold is 58% pure gold18ct gold is 75% pure gold22ct is 92% pure gold
14ct has good strength and good colour too. It can be more expensive than 9ct but less than 18ct. For the extra money you would pay for 14ct against 9ct as it is far outweighed by the benefits of using it. It acts and looks more like 18ct than 9ct and it's hard to tell the difference between it and 18ct when looking at it on face value.The other metals are mixed in with the gold to give the piece hardness so it lasts longer. Pure gold is very soft and will wear quickly and isn't very strong, especially for jewellery pieces that are worn. Chain Information:SIZE Q: I don't know what chain size to choose for my necklace?A: Name Necklace Chain Guide: For children 4-13, please order 14 inch (35 cm) chains. For teens and average sized adults wanting below collar bone length, please order 16 inch (40 cm)For mid chest length, fuller necks, please order 18 inch (45 cm)For large people, or a longer necklace (just above breast) Please order longer 20 inch (50cm) chains or 22 inches (55cm) You can choose from our cable adjustable chains with 2" (5cm) extension or thin box chains. 14ct solid gold necklaces come with thin box chains only that are not adjustable. The chain length does not include the name plate. View at the bottom of the page chain length guide. Q: What will my chain look like?A: When you view the design you like, click on pictures. We have pictures and a chain guide to help you. Q: Are the 14ct gold chains adjustable as well?A: Sorry no, the chains are 14ct box design with a clasp. You can choose 14", 16" or 18". View pictures when you choose your design.
OTHER LANGUAGES
Q: Can I personalise my necklace in other languages?A: We can personalise your order with any language as long as you send us an example of the writing and letters. E-mail us your sample to: sales@tabithajewellery.co.nz
RING SIZE CHART
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